Our commitment
PALM SOUQ PRIVATE LIMITED wants everyone who builds, operates or pays for AI products to be able to use our website, documentation and dashboard. Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We also take into account Section 508 of the US Rehabilitation Act, EN 301 549 in the European Union, and the Guidelines for Indian Government Websites and India's Rights of Persons with Disabilities Act, 2016.
What we do
- Semantic HTML with landmarks, a skip link, ordered headings and labelled form fields.
- Full keyboard access, with a visible focus ring on every interactive element.
- Text and interface colors chosen to meet a contrast ratio of at least 4.5:1 for body text on our dark interface.
- Data tables with real header cells, and numbers set in tabular figures so columns can be compared.
- Animations limited to opacity and position, kept under 300 ms, and reduced to a simple fade when your system requests reduced motion.
- Layouts that reflow to 320 CSS pixels wide without horizontal scrolling, and text that can be resized to 200%.
- Error messages for forms that are announced and tied to the field they describe.
How we test
Accessibility checks run in continuous integration on every release. We test manually with VoiceOver on macOS and iOS, NVDA on Windows and TalkBack on Android, and with keyboard-only navigation. A full manual audit of the dashboard is carried out each year.
Known limitations
- Some dense charts in the dashboard, such as the token velocity graph in the breaker trace viewer, convey trends visually. Each chart has a data table view with the same values, available from the chart menu.
- Third-party company logos are loaded from an external service; if one fails to load, a text monogram with the company name is shown instead.
Feedback and contact
If you find a barrier, please tell us. Email support@palmsouqltd.com with the subject "Accessibility", call +91 (044) 4123-4041, or write to PALM SOUQ PRIVATE LIMITED at our registered office in Chennai. Tell us the page, what you were trying to do, and the assistive technology you use. We acknowledge reports within 2 business days and aim to fix confirmed issues within 30 days, or provide the information in another format in the meantime.