Effective 15 Jan 2026
Legal center
Plain-language summaries first, full text below. The short version: prompts and completions never touch our disks, and you own every byte of metadata we keep.
Fields persisted
13 / 17
Payload on disk
0 bytes
Metadata retention
13 months
Documents
Every agreement and policy
All documents share one effective date and version, so your security review only has to check one thing.
- Privacy PolicyHow PALM SOUQ PRIVATE LIMITED collects, uses and protects personal data, including Zero Payload Retention for gateway traffic, and your rights under GDPR, CCPA and India's DPDP Act 2023.v2026.1
- Terms of ServiceThe agreement that governs use of the PALM SOUQ gateway, dashboard, APIs and SDKs: subscriptions, the 14-day trial, acceptable use, SLA, liability and governing law.v2026.1
- Data Processing AddendumPALM SOUQ's Data Processing Addendum: processor obligations under GDPR, UK GDPR, CCPA and India's DPDP Act 2023, Standard Contractual Clauses, subprocessors, breach notice and deletion.v2026.1
- Business Associate AgreementPALM SOUQ signs a HIPAA Business Associate Agreement for covered entities and business associates on the Growth and Scale plans. How PHI is handled under Zero Payload Retention.v2026.1
- SubprocessorsThe third parties PALM SOUQ uses to deliver its LLM gateway and cost governance platform, what each one does, what data it handles, and where it processes data.v2026.1
- Accessibility StatementPALM SOUQ's commitment to WCAG 2.2 AA across palmsouqltd.com and the dashboard, the standards we test against, known limitations, and how to report an accessibility barrier.v2026.1
- Cookie PolicyThe cookies and similar technologies PALM SOUQ uses on palmsouqltd.com and the dashboard. Strictly necessary and first-party analytics only, with no advertising cookies.v2026.1
Coverage
Four regimes, one design
The same architecture decision, never persisting payloads, does most of the work in each framework.
Grievance Officer
Under India's DPDP Act 2023 and the IT Act 2000, you can raise a grievance with our named officer. We acknowledge within 48 hours and resolve within 30 days.
- Name
- Kabir Sethi, Head of Security and Compliance
- privacy@palmsouqltd.com
- Phone
- +91 (044) 4123-4040, Mon to Fri, 9:00 to 19:00 IST
- Post
- PALM SOUQ PRIVATE LIMITED, Old No. 65, New No. 135/7, Govindappa Naicken Street, Tondiarpet, Fort St George, Chennai, Tamil Nadu 600001, India
- Contracts and notices
- legal@palmsouqltd.com
Security review on your desk?
Our Trust Center has the SOC 2 Type II report, penetration test summary and policies. The DPA applies automatically; we countersign on request.
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